1. Delivery Times

All of the wines are in our warehouse and immediately available. Orders paid before 14:00 can be delivered within France (Chronopost) before 13:00 the next day. Please ask for standard delivery times outside of France.

[Typical standard delivery times 3/4 days in France. 5/8 days Europe. Please note that we are not responsible for delivery times ]

All orders can be picked up free from L'Enseigne du Bordeaux. Pick up is free up to 60 days after payment. A storage fee can be applied after this date.

Opening hours: Monday-Friday 9h00 till 12h00 and 14h00 till 18h00

2. Transportation

2.a. Standard Transport:

- FRANCE Métropoltaine:
    Up to 24 bottles : 16€ HT / 19.20€ TTC
    24+ : 0.60€ HT / 0.72€ TTC / bottle
    Example: An order of 30 bottles will cost 19.20€ TTC + 6 bottles (6x0.72€ = 4.32€) will cost 23.52€ TTC

- EUROPE (ALLEMAGNE, ANGLETERRE, BELGIQUE, ESPAGNE, HOLLANDE, ITALIE, LUXEMBOURG, PORTUGAL, MONACO, ANDORRE, for other destinations, an estimate will be established):

    Up to 24 bottles : 40€ HT / 48€ TTC
    24+ : 1.20€ HT / 1.44€ TTC / bottle
    Example: An order of 30 bottles will cost 48€ TTC + 6 bottles (6x1.44€ = 8.64€) will cost 56.64€ TTC

2.b. Express Transport / Chonopost 24h:

- FRANCE Métropolitaine (Only):

You can choose express delivery using Chronopost. Orders paid before 13:00 can be delivered within France (Chronopost) before 13:00 the next day.
Cost:
    1 – 12 bottles : 17€ HT / 20.40€ TTC
    13+ : 1.00€ HT / 1.20€ TTC/ bottle
    Delivery Monday – Friday within 48 hours

For express delevery outside France, please contact us.

3. Insurance cost

Insurance is charged at 1% of the value of the order regardless of if method of transportation (Express or Standard). Insurance covers the total value of the wines in case of loss, theft or breakage.

4. Wine receptionv

Please be sure to check all merchandise carefully on reception. The goods are covered while in the possession of the transporter. In the event of a dispute (theft, missing, damage), the damage must be specified and stipulated on the transport document at the time of delivery and must also be reported to the carrier by Registered Letter within 3 days of receipt. As soon as we have knowledge of the dispute, by fax, e-mail or post (within eight days at the latest) we will pay the insurance by means of refund or replacement wines by mutual agreement.

Please note: Simply writing "subject to unpacking" will not be recognised by our insurance.

Delivery Adress :Verify that the delivery details is accurate and provide the best telephone number(s) to be contacted on.